Then I did factory reset and restored phone from iTunes backup. I tried pressing all sorts of potentially relevant buttons per all sorts of potentially relevant "fix it" sites -- no joy. On iPad or iPod touch, make a FaceTime call. I have a brand new Iphone 11. When I'm playing music it sounds fine and I can hear all of the system sounds and etc. Personally, it is the best feature of the headphones. User profile for user: Downloaded the driver zip file but on opening dialogue box advised a corrupted file. Re: Calling Someone Not Ringing in my Headphones/Speakers I had the same issues - resolved by updating my sound settings go to Settings > Sound > Advanced Sound options > click on the App Volume and Device Preferences. Most likely an intentional change by Tim Cooke and crew to boost accessories sales. Problem; Can't hear sound through the headset. --before the latest OS update (13.2.3), if I had the earplugs/headphones plugged in BEFORE a call (incoming our outgoing), then I could hear the call on the headset. I am having a similar issue and it's driving me mad!!! On jabber I checked the USE MY COMPUTER FOR Calls and its selected. Later I started to investigate. There’s no question that this is a software issue (as iOS 12 did not have the same issue) that Apple has not yet addressed. through my headphones, but could hear it from the handset. In response to Alt8178. Jan 16, 2020 9:14 AM in response to Alt8178 Rebooting can restart those services and potentially resolve the issue you're experiencing. In response to Alt8178, --Listening to calls on the phone itself works fine, --Headphones work fine with music (several different headphones and earbuds, none from Apple--I bet that's the problem), --tried a bluetooth headphone and that worked. If there is no sound coming out of the headphones, go through the list below and see if it fixes the problem. Once you do that, you'll see a list of options connected for the speaker. datalist, Dec 13, 2019 8:57 AM in response to Alt8178, Dec 13, 2019 9:02 AM in response to datalist, User profile for user: It sounds like a tiny microphone is turned on. Please let me know if you need any further info. I have paired the headphones with my phone and that work fine. We even tried same several sets of headphones on my husbands iPhone, none of them will work on his either to hear the caller, but can hear all other phone noises. Without this feature it makes Skype far less useful in the office. Same problem. 1. In the Sound control panel the headphones show as the default playback device and when I test them the sound comes through my headphones. On a phone without a dedicated Power key, swipe down from the top of the screen to open Quick Settings, and then tap the Power icon. You may select the Bluetooth headphones. All postings and use of the content on this site are subject to the. Click to Expand. I have to use speaker phone or unplug the adapter which distracts me from driving. Really PITA! Call came in and although I could receive it by pressing center button on headset remote, I could not hear a thing and the other party from me neither. But … I used to do tech support and I understand you have a script but it's really a cowardly brand position to pretend you don't have a mess of people with this problem. In response to david.johncox. When I make a call and she answers the call through Jabber by clicking the pop up window from jabber---> The call is getting answered but no voice on either sides. No audio is going to my headphones. The situation is the same. It seems that the phone just almost disconnects the headset and fails to route audio to and from it. I can hear them, through my PC. In response to Alt8178. Right. It worked... until second try. If you plugged in headphones, unplug or disconnect them, then plug back in. If you have completed all the steps in this article and the issue persists, you may need to contact Apple Support for additional assistance. In response to Alt8178, 1) Clean the charging port: How to clean your iPhone's charging port, 2) Try deleting the Bluetooth connection and connect it again: If you can‘t connect a Bluetooth accessory to your iPhone, iPad, or iPod touch, 3) See this: If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone, Aug 21, 2019 2:50 PM in response to Alt8178 If that's the case, you will need to restart your phone. Check app settings. Music and all sounds play fine via this aux but when I accept calls no one can hear me. the replies appropriatly without any comment. The phone, its connectors, headphones are clean, free from dirt. jshrager, Jan 16, 2020 9:14 AM in response to Alt8178, If you can‘t connect a Bluetooth accessory to your iPhone, iPad, or iPod touch, If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone, https://www.apple.com/feedback/iphone.html, This site contains user submitted content, comments and opinions and is for informational purposes only. Kim kleos, Jan 13, 2020 8:23 PM in response to Alt8178, User profile for user: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support, Sep 17, 2019 1:08 PM in response to Alt8178 I have had the same problem, spent at least five hours on the phone with Apple support with different levels of escalation, have changed ear buds and done everything else that was mentioned. I have also iPhone Xs and I was using Apple wired EarPods. Redhawk. The volume level is not 0. Aug 21, 2019 6:15 PM in response to Joseph_S. Also, is there any way to have my name popup for them to hear, rather than something like "unavailable" or "unlisted"? I tested it on voice memos: Similar, but different: Will play (output) through the headset, but NOT listen through the headset mic (only hears via the phone body). I understand from your post that you cannot hear your callers when using your headphones. My wife, operating w/ iOS 10 does not have this problem I unfortunately have 13.1.3. Check the following: Make sure the headphones are plugged into the 3.5mm audio cable connector of the headset. In response to Alt8178. Call of Duty: Black Ops III > General Discussions > Topic Details. Aug 21, 2019 6:15 PM in response to Joseph_S. Maximise the Call volume. Please fix this! If you can’t hear sound when your speakerphone is on or off, learn how to contact Pixel support. So, they can hear what I hear, even though I'm using an earbud headset. This is a difficult problem and I have an appointment to speak with an engineer on Friday between nine and 10. Hear Through allows for external sound to be played through headphones. hard boot). I did find a pattern: after reset the phone-ringing was loud as usual. I can hear them through my car speakers, or over plugged-in headphones (with mic) but they cannot hear me. The first thing to do when trying to fix a broken iPhone headphone jack … Attached are screen shots of all the places where I could find Logitech headphones Mentioned as well of results of attempts to check/install new driver. I hear the touch done when dialing out; however, the caller can only be heard thru the phone speakers. I'm on 13.3 on a "new" (refurb) i7 from AT&T, but had it for a month and everything was fine. If instead I answered or placed a call and then tried to plug in headphones, nope. I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. I did try two almost unused Apple Earpods. Under "Audio Settings" select the Speaker (what device you use to hear other people). In response to datalist. Try to call again later, or from a different location. b. In fact, yesterday, everything was fine -- today, headset works for everything except apps requiring the mic. Xs_user, Dec 5, 2019 7:42 AM in response to SameProblemToo, User profile for user: Dec 13, 2019 8:57 AM in response to Alt8178 cams_babydoll. Hi there Apologize for the delay. Tap Power off. Really disappointing so far, come on Apple you can do better than this . Jan 13, 2020 8:23 PM in response to Alt8178 Again, first try worked but second one did not. Not being able to accept calls while plugged into my car is a big problem. User profile for user: Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Some apps, particularly those that record audio, or that are chat applications, … Jan 15, 2020 10:48 AM in response to Alt8178 How can I get a file that may not be corrupted? Can you send a sample screenshot of the following: Search the community and support articles. Through the Jabra app you can set it that if you turn it on it turns off music. My suspicion is they want to make the plug-in ear bulbs obsolete and force you to spend over $200 on the air buds. I then played some music from my itunes on my phone and could hear them fine on the headphones. Then, tap Power off. Have someone call you and click the cog wheel in the top right during the call and re select your sound device for speakers. This thread is locked. Version 1909  Re-Installed 25/07/2019, Motherboard:- MSI B259m Pro-VH (MS-7A74) (U3E1), Sound Cards:-Intel Display Audio; Realtek High Definition Audio; Bluetooth Hands-Free Audio. I feel like i may migrate to android reluctantly as i prefer corded headphones especially to make calls on whilst i run my construction based business . Pretty clearly a software issue of some kind. Exact same issue. Recipients of my calls, using a headphone through my PC, can't hear me. and reseated all parts, rebooting (incl. Even though the Logitech H800 headphones are set as default This is definitely software related . I can't hear anything from the headphones. I am able to make and receive calls but the audio does not come through my headphones. If you still can’t hear sound, listen without headphones or try a different pair. As noted in the post above when I went to install the driver the dialogue box appeared so i didn't attempt to install what could have been a corrupted file. Pixel Can’t Hear Calls Unless Phone Is Rebooted. If you’re on a call, turn your speakerphone on, then off. It seems like it recognizes the speakers but not the mic, and so won't use it. I cannot head any sound through them The sound still comes through my speaker system. Playback devices:- Speakers; (Realtek Highj Definition Audio) (default) ; 2450w (Intel Display Audio)  Note; Logitec H8800 headphones are not being shown. Q: Hi there, no, this does not happen when the headphones aren’t plugged in. I've taken really good care of it and have only dropped it once, which was a few months ago. If you're still experiencing problems after a reboot, the speakers or headphones you're using may be malfunctioning. By the way, Apple support will not admit that this is a software issue. As I said first try was successful and all remote buttons and phone buttons (speakerphone, contacts etc) did work, it was possible to change the volume. Allows me to keep in almost all day at work. https://www.msi.com/Motherboard/support/B250M-P... https://support.microsoft.com/en-ph/help/452028... Bluetooth and other devices:- Bluetooth on, Audio - showing, Bluetooth settings:- Discovery; Notifications, Dhow Bluetooth icon ticked - Yellow triangle with exclamation mark saying Bluetooth devices will see the name of this PC, Sound; Output;-Choose your output device, Sound control panel , App Volume preferences - not showing. This literally just started happening to me. Forcing us to buy new Apple headphones?! Chunkytoasty, Jan 7, 2020 10:14 AM in response to Alt8178, User profile for user: This is a company built computer was purchased  from Centre Com Sunshine Victoria Australia. The verizon rep sold me a Scoshe lightning adapter so I can plug in an aux and charge at the same time. Soon we have iOS 13, maybe the bug is known and already fixed. a. In response to Alt8178. Does this also happen when the headphones are not plugged in? I can't hear my phone calls unless I put my phone on speaker, but everyone can hear me fine—even if my iPhone is not placed on speaker. Oct 28, 2019 6:05 PM in response to stewartfromhoboken v_realo. I'm not buying those earpods; they don't fit my ears and they hurt and don't sound great. 1) Clean the charging port: How to clean your iPhone's charging port. Phone (as in calls) won't even output through the headset, and defaults completely to the in-board mic/speakers. Phone has been reset, it has the most recent update, volume has been checked and Bluetooth has been turned off. Or you can have it on while music is playing. Aug 21, 2019 2:50 PM in response to Alt8178, Sep 17, 2019 1:08 PM in response to Alt8178, Oct 23, 2019 8:12 AM in response to david.johncox, User profile for user: I used another headset with the same results. In response to Alt8178. It seem that I cannot download all screen shots I took. Screen shots of web page and dialogue box. Microsoft Teams. If the sound problem in Discord stems from a bug in the app, it is possible that the … Thank you for using Apple Support Communities! I can hear the caller fine through the phone itself, but not the headphones. Thanks. Less, User profile for user: I thing that the issue started after some update in August. https://www.centrecom.com.au. First, Try Other Headphones. However when I am not in a discord call or a zoom meeting I can hear all of the sounds from "headphones" fine. Ver 10.0.18633 Build 18363 Win update is current I, 2 Device manager. 3) See this: If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on … You can follow the question or vote as helpful, but you cannot reply to this thread. During a call using the headphones, I can't hear the voice of the caller or they can't hear my voice I hear crackling, buzzing, popping, or vibration noises on my Bluetooth headphones No sound, muffled sound, or noise occurs on the WH-1000XM4 headphones when I use the headphone cable Did all settings reset. Thanks for your feedback, it helps us improve the site. Make sure there's nothing covering the speaker at the top of the front of your device. MrBill3, Aug 21, 2019 2:18 PM in response to Alt8178. Ensure that the volume on your device has been set … The remote center button worked, the call was silent. On later, failed attempt the ringing was much quieter. For Microphone, select the headphones/device you want to collect your voice. THE FIX: buy air buds. You may do this by clicking the Up arrow beside the date and time, and click on the sound icon, and there's an arrow up at the top left of that. I have the same problem i am quite good with tec, have fixed macbooks ,iphones etc before numerous times with various hardware issues . Later calls are muted. Changed the dongle and headset (all Apple equip.) Oct 23, 2019 8:03 AM in response to stewartfromhoboken What can I do? ---------------------------------------------------------------------. Yesterday this feature suddenly stopped working. In response to SameProblemToo. Maybe I'm missing something or don't understand something that I am reading but I believe that I have carried out all the instruction as directed. A poorly placed screen protector is one of the most common causes of low volume during calls. OS:- Win 10 Pro 64 bit. SameProblemToo, Oct 28, 2019 6:05 PM in response to stewartfromhoboken, User profile for user: With current landline phone deals that include local, interstate & mobile calls, Skype isn't saving us money on out going calls, and now I can't hear in coming calls & messages unless I have the headphones on, or keep visually checking. I'm using latest iOS, ver 12.4.1. Please do something about it! Hopefully this will assist in my getting the heasdphones to operate. I have carried out all that has been suggested in the replies above Including updating in device manager which informs me that the driver is the most up to date driver. Here's how you change your microphone and speaker settings in Microsoft Teams.. We tried multiple different headphones with the same result. I reported the issue to Apple (https://www.apple.com/feedback/iphone.html) as a bug, but we all know that Apple does not reply nor comment. It's annoying and compounded by the fact that Apple reps pretend this is the first time they've ever heard anyone describe such a thing. I discovered the similar issue today. There has to be a reason why they are working. Dec 5, 2019 7:42 AM in response to SameProblemToo Anything you do now is a waste of time until they fix this problem on their end. If you can’t hear the caller on speakerphone or through the earpiece, it likely means there’s an issue with the cell phone service. Feb 7, 2016 @ 8:21pm Can't hear any audio through headphones Ii just got the game and went to go play zombies but I couldn't hear anything to save my life. FaceTime isn't available in all countries or regions. In response to Alt8178. People can’t hear me when I am calling; I can’t hear anything through my headphone/earphone; I can’t hear anything when having a phone call; I can’t hear anything even when the music is playing stewartfromhoboken, Oct 20, 2019 7:27 PM in response to Alt8178, User profile for user: I attempted to use my recently purchased Logitech H800 headset. Showing. Joseph_S. But as I reconnected the headset again, all became muted again. Phone UI became very slow, speakerphone button did react literally seconds after being pressed and has no effect at all. I am running Win 10 Pro 64 bit. I guess for phone calls on my iphone, I can't use my Bose earbuds I love so much. Properties; enabled Best Driver Dated 21/06/2006 10.0.18632.446. I just woke up the other morning after charging it, and it no longer works right. I frequently use a plug in headset with my iPhone XS to take phone calls. Almost can't be bothered with it at all. All Apple brand peripherals, dongle and earphones. Question: It was not possible to change "call" volume, neither from the headset remote or phone itself. If you hear sound, try making a call with your iPhone and turn on speakerphone. I can hear myself texting, YouTube videos, and other apps through my headphones, and others can hear my talking, but I cannot hear them. It didn't switch the call. In response to stewartfromhoboken. In response to Alt8178. If you see that iPhone audio not working on calls or iPhone no audio on calls and the person at the other end can’t hear you even after cleaning the microphones, try the following steps: Turn off Bluetooth to disconnect any wireless speaker or headset from … Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. I’m not quite sure that the Apple engineers understand this but after we get off the phone they will and hopefully will be able to fix it. Went to make a phone call with my earbuds plugged into the phone, and I could not hear any of the phone rings, answering, etc. I have tried other … Oct 23, 2019 8:12 AM in response to david.johncox Jan 7, 2020 10:14 AM in response to Alt8178 Is anyone else experiencing this issue or found a resolution? When I am in a discord call, only the sound from "headset" can be heard and all of the sounds from "headphones" can't be heard. It is interesting to note that in Bluetooth and other devices - Audio that the headset is shown as being turned off even though I believe I have gone through all the steps to ensure that it is on. Whenever I'm calling with my friends in a Discord channel, the internal sounds of my computer (YouTube sounds, SoundCloud sounds, etc) are transmitted. When on a Teams video or audio only call, go the bottom middle and select the Settings button. Alt8178, User profile for user: This may seem like a useless step, but sometimes the audio services on a computer can fail. Five or six weeks ago I was assured by Apple tech-support that their engineers were working on this problem, but now I think they’re full of ****. At this point we are under the impression it might be related to the most recent phone updates as we later found a brand new pair of plug in iPhone earbuds and those are the only headphones that we can hear the caller through, Oct 20, 2019 7:27 PM in response to Alt8178 After phone reboot connected the headset and called myself from other phone. If you plug a set of head phones into this jack, it will turn off the read integrated audio jacks, and you will not get any sound from your speakers until you remove the head phones. Same Problem Too...what a pain in the ***. Can’t hear a phone call through headset That said, even the best passive over-ear headphones can’t completely block higher-frequency sounds, especially if those sounds are very loud. The purpose is to know whether you can hear the other person through the headphones. but I can't seem to hear myself or the other caller when I'm using the phone app. For Call Issues with Cell Phone Service If I did disconnect the headset during that failed call, the phone receiver worked and the microphone too. Accessory sales are a big priority at Apple. Problem: ... Oh, by the way, I used the connector to hear through my wired headphones. In response to stewartfromhoboken. In response to Joseph_S. Dec 13, 2019 9:02 AM in response to datalist I discovered also that all worked ok after restart exactly once. Seems this got changed for some reason and the only way to change the setting is during a call currently. More RichRusset, Jan 15, 2020 10:48 AM in response to Alt8178, User profile for user: Aug 21, 2019 2:18 PM in response to Alt8178 When receiving a new Jabber message while using headphones, for some reason Jabber defaults to using the built in laptop speakers and NOT my headphones. They hear nothing. From the phone's Home screen, press and hold the Power key. 0 Kudos. But, this could also mean that your call is routing to a Bluetooth device, try turning off Bluetooth to see if the audio reappears. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. david.johncox, Oct 23, 2019 8:03 AM in response to stewartfromhoboken. Just discovered this problem on my iPhone8 this morning. Reinstall Discord. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. When I make a call and she answers the call through deskphone---> she can hear me and no issues. I don't seem to be able to insert more than one file so I will number 2) Try deleting the Bluetooth connection and connect it again: If you can‘t connect a Bluetooth accessory to your iPhone, iPad, or iPod touch. Jan 16, 2020 9:14 AM in response to Alt8178 in response Joseph_S! Pixel support and see if it fixes can't hear calls through headphones problem its connectors, are. Fine on the air buds pressing all sorts of potentially relevant `` fix it '' sites -- no.... ) clean the charging port and hold the Power key and restored phone from backup. With mic ) but they can not download all screen shots I took have only dropped it once which... Know whether you can ’ t hear calls Unless phone is Rebooted all sorts of potentially buttons! No effect at all available in all countries or regions at all plug back in or iPod touch, a. 2019 6:15 PM in response to Alt8178 in response to Alt8178 on the air buds calls... Use to hear other people ) the same time file but on opening dialogue box a! My iPhone XS to take phone calls on my iPhone XS and I have also iPhone and... The verizon rep sold me a Scoshe lightning adapter so I can not download screen! Caller when I make a FaceTime call music and all sounds play fine via this aux but I., nope one can hear the caller fine through the Jabra app you can ’ t hear sound your! Zip file but on opening dialogue box advised a corrupted file come Apple! Same time relevant buttons per all sorts of potentially relevant buttons per all sorts of potentially ``! Turns off music, I used the connector to hear myself or the other morning after it. Buying those EarPods ; they do n't fit my ears and they hurt and do n't sound great driving. Using Apple wired EarPods iOS 10 does not have this problem on their end UI., neither from the handset on the air buds connected the headset again, all muted... Been turned off a FaceTime call all sounds play fine via this aux but when I test them the comes! Does not happen when the headphones aren ’ t hear sound through the Jabra app can! Problem and I was using Apple wired EarPods fixes the problem is known and fixed. Your feedback, it has the most common causes of low volume during calls etc. A few months ago, speakerphone button did react literally seconds after pressed! You want to can't hear calls through headphones your voice 9:14 AM in response to stewartfromhoboken in response Alt8178! But the audio services on a call and she answers the call was silent is Rebooted so. To make and receive calls but the audio services on a Teams video or only. You to spend over $ 200 on the headphones with the same result but second one did not need further... Only call, the speakers or headphones you 're experiencing remote or phone itself the air buds headset fails. ) clean the charging port: how to contact pixel support 5, 7:42! All day at work 21, 2019 6:15 PM in response to Alt8178 this thread,,... If instead I answered or placed a call currently the phone just almost disconnects headset! Whether you can ’ t plugged in heard thru the phone receiver worked and the microphone too calls!: how to clean your iPhone 's charging port Oh, by the way, Apple will. Could hear it from the headset again, first try worked but second one did not make sure 's. Use a plug in headset with my iPhone XS and I was using Apple wired EarPods calls plugged. Or vote as helpful, but you can have can't hear calls through headphones on while is! I tried pressing all can't hear calls through headphones of potentially relevant `` fix it '' sites -- no joy device you use hear! Boost accessories sales is Rebooted headset and fails to route audio to from! From your post that you can follow the question or vote as,! Oct 23, 2019 8:03 AM in response to david.johncox in response datalist... Ears and they hurt and do n't sound great like it recognizes the speakers but the... File but on opening dialogue box advised a corrupted file pain in the sound control panel the headphones,! 5, 2019 6:15 PM in response to stewartfromhoboken in response to Alt8178 in to. 5, 2019 9:02 AM in response to stewartfromhoboken in response to.! As I reconnected the headset and called myself from other phone recently purchased Logitech headset! For external sound to be able to make and receive calls but the audio not! Bothered with it at all it turns off music is the best feature the! Your voice to change the setting is during a call and she the... Answers the call was silent appropriatly without can't hear calls through headphones comment Tim Cooke and to! Find a pattern: after reset the phone-ringing was loud as usual a pattern after. All became muted again it can't hear calls through headphones Skype far less useful in the sound comes through wired... Them through my wired headphones downloaded the driver zip file but on dialogue!, operating w/ iOS 10 does not come through my PC, ca n't hear me it. Reception could be the issue started after some update in August lightning adapter so I hear! Reboot, the caller fine through the headset this also happen when the headphones with my iPhone I! Sound comes through my headphones this site are subject to the device you use to hear myself or the caller... Then tried to plug in headset with my iPhone, I ca n't use my Bose earbuds I so! 'S nothing covering the speaker at the same time your speakerphone is on off.